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A SMALL, OUTDOOR SPECIALIST RETAILER, OWNED BY A PROFESSIONAL PRODUCT TESTER
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If you have any questions before making a purchase chat with our online operators to get more information.
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Shipping & Return
x30 day Returns & Exchanges
Wylie's Outdoor World's owner 'Drew' handles all returns, and exchanges personally.
We offer a 30-day (from the date of purchase) returns and exchange policy. You may return most new, unopened, unworn, and unused items within 30 days of your order date for a refund or exchange. However you must contact us within 14 days to inform us. (Some items in our store are non-returnable) such as used batteries, and underwear for example. We must be able to resell a product again as brand new.
Refunds
You should expect to receive your refund within one week of us receiving our return. ).
How to request a return
If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. Please let us know if you would prefer a refund, or an exchange. Drew will confirm your selection and send you an invoice (If applicable for exchanges) and await your return to arrive with us.
Processing Times
Please, allow Drew 3 to 5 days to process your returns or exchanges. However, the "turnaround" time is often faster than this.
Shipping
We ship to UK mainland predominantly. However, we can ship internationally on request.
We use DPD exclusively for all UK orders as standard. We offer free shipping on all orders over £100, orders under £100 are charged a £5.99. (Some long, or overly heavy/large items will vary in shipping cost)
Dispatch & Delivery Times
Drew also packs customers orders personally. We ask you to allow 2 days to process orders. This allows Drew adequate time to process orders, be the sole point of contact for all our customers, and manage our website. On average delivery time is 3 to 5 working days. However, Drew is quite efficient. Orders are often processed and delivered in a shorter time.
Piece of Mind Our owner 'Drew' has over 20 years of experience in e-commerce, warehouse management, logistics, and order fulfillment. You are in good hands. We promise a quick resolution if you need our support.
Size chart
Sizing for all Keela kit
Ensure you get the right fit
You can find below Keela's range of sizing charts on which their garments are based. These are designed to give you an idea of the fit of our items - but please note that some items are designed to be a tighter or looser fit than others (for example, a technical mountain-expedition jacket will be designed looser to fit required padded layering underneath) - so we give extra fit guidance on the individual product pages, as if the item is designed with extra space but you're not planning on layering, you may want to get a smaller size than normal!
Fitment advice
Keela's range is used for everything from running and cycling to conquering mountains, and each item is designed to work best in a specific scenario.
However this can mean that our items fit differently from each other, depending on what you are using them for, and your own personal preferences!
For example if you’re usually a size M and have one of our baselayers in a size M and decide you really MUST have a Munro Jacket for walking your dogs in the pouring rain – if you aren’t planning on wearing multiple bulky layers with the Munro, you’re likely to find the size M too big – this is because it’s designed to survive trips up mountains in the most extreme conditions, where you would need to wear a wicking baselayer, maybe a microfleece, and a thicker fleece or thermal jacket. If you’re not going to wear these layers, you’ll have a lot of extra space!
Still confused? Don’t worry! We’ve added icons to our product pages to let you know how the item fits, and you can follow the extra guidance below to help you decide if you should stick to your normal size, or choose a size up or down.
DREW WYLIE
- Choosing a selection results in a full page refresh.
