An age verified item is anything that we are required by law to attain proof of age and address before dispatching. This includes but not limited to: Knives, Machetes, Axe's, Tomohawkes, Saw's, Multi-Tools and any other bladed tools.
By law you have to be over 18 to order any age verified Items from us.
Placing an order for an age verified item is no different than any other purchase on our website. After completing your purchase you will be requested to complete age verification before we dispatch your order.
After you complete your purchase, we will send you an automated email. This email has detailed instructions that will walk you through completing the age verification process. Don't worry it's not complicated. We will require you to send us an email titled "Name" Age verification "Order Number" and include a copy of your up to date drivers licence or passport. If you don't have these we may accept other forms of photographic ID.
We are required by UK Law to keep that information securely filed away for up to 3 years. We have to keep a hard copy and also a digital copy, this is why it's important to title your age verification email correctly, It's so we can find it quickly if the police request us to. We are also required to keep a "refusal list" for anyone that didn't pass age verification.
Your order will be canceled, and you will immediately be refunded. After that we will add your name and details to our refusal register and will have it secured away for upto 3 years in accordance with UK laws. You will also be charged an admin fee of £5.99
If you refuse to provide photo ID after making a purchase and request to cancel your order. We will refund you, minus a non refundable admin fee of £5.99. After that we will add your name and details to our refusal register and will have it secured away for upto 3 years in accordance with UK laws. This list is available to the police at any time for upto 3 years.
When you place an order for an age verified or age restricted item, your order is picked, packed and then booked in with our courier. Then we will send you an age verification email. If you have failed or refuse to provide us with ID your order is canceled, unpacked, and restocked. Depending on the amount of time passed we may not be able to cancel the shipping label. The £5.99 admin fee covers all these costs incurred in preparing your order for dispatch and then unpacking it, canceling the shipping and restocking the item. The admin fee in these cases is non negotiable or refundable.