Returns & Exchanges

Returns Deadline
Our returns policy lasts 30 days. We require that you notify us within 14 days for your return to be accepted. If 14 days have gone by since your purchase, and you have not contacted us, unfortunately we can’t offer you a refund or exchange. Please don't ask us to make an exception on this point. 

Changed your mind or ordered the wrong thing? 

That is no problem at all just return it to us, unfortunately, you will be liable for any postage charge incurred for this. However, provided the item is unused, in brand new condition, and complete with tags still attached to the product (if applicable) and all undamaged original packaging, Please remember we need to be still able to sell this as "new" to another customer. 

Clothing Returns

All clothing products are shipped to you neatly folded, in outer packaging, with tags attached. Returns that arrive back with us absent outer packaging or/and missing tags are automatically rejected and returned at customers expense. 

Clothing that arrives absent outer packaging cannot be resold as "new" and is disposed of at a cost of ten's of thousands every year. 

Please include your original invoice & additional note with the package or request us to send you a copy so we know exactly why the package has been returned and what we need to do when we receive it.  

What Happens After Your Return Arrives 

After receiving your return we will send you an update to let you know we have received it and inspect it as soon as we can but please allow us a couple of days to a week in extreme circumstances or for particular product ranges. After inspection, provided all is in order and your return does conform with all requirements of our returns policy, we will refund or arrange a replacement item (if you have requested us to do so) to be sent to you after payment is received for the additional postage cost. 

Note: 

It is your sole responsibility to ensure your return arrives with us safely, (regardless of the reason you are returning your item) in an undamaged condition with tags attached and inner and outer packaging. Wylie's Outdoor World will not accept any responsibility for postage damage or be held liable for any costs incurred. If you have a high-value item we highly recommend that you fully insure your return for the purchase value as we do ourselves when sending your order out to you.

In the event, that a parcel does arrive with us in unsellable condition we will return your item to you at the full price our courier charges us £8.99 for UK mainland, highlands, Islands, Ireland, and other international orders, which will be more expensive. 

Refunds for orders over £100

We cover postage cost for orders over £100. If you wish to return your order for a refund, rather than an exchange, Wylie's Outdoor World will deduct £5.99 from your refund to cover this cost. 

Faulty Items 

If there is a manufacturing fault with your product we will rectify the issue for you But first, we are required to verify exactly what the fault is. There are a number of ways we may do this depending on the fault. How we choose to verify a fault with a product is at our discretion 

We will cover the postage for verified manufacturing faults, if the item is non-defective you will be liable for the return postage cost, which is normally £5.99 for UK mainland orders.

Please Note:

It's a shame this section is necessary...but it is necessary, unfortunately. 

In the rare, event a customer purposely damages an item to claim free postage we will simply refuse the return, In addition, we will forward the evidence of this to the relevant payment provider and initiate a claim against you. Further steps we may take will be to ban you from our website & social media accounts, we may also refuse to sell you any goods in the future.

Postage errors, claims, or mistakes 

It's rare we will make an error during the post and packaging. We have a sophisticated series of checks that include documentation of packed items per order, and a photo of contents, orders are then weighed to ensure the correct weight after packaging and finally checked at quality inspection before sealing and dispatching your order. 

Note:

If the item you received is the same item on your invoice this is not considered to be an error on our part. Please refer to the "Changed your mind or ordered the wrong thing?" section above. 

In the event that we do make a packing error, we will reimburse you £5.99 or your original postage cost, and correct the issue free of charge, along with a personal apology from Wylie's Outdoor World's owner Drew. 

Products that are non-returnable 

Several types of goods are exempt from being returned. Perishable goods such as food, batteries, socks, first aid kits, and used Ferro rods cannot be returned. We also do not accept products that are intimate or sanitary goods, Underwear, hazardous materials, or flammable liquids or gases. Knives or other cutting tools that have been used and found to be none faulty are also non-returnable.  

Late or missing refunds (if applicable)
If you haven’t received a refund after 5 working days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is reflected in your bank account.
Next, contact your bank. There is often some processing time before a refund is displayed in a bank statement or online banking.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@wyliesoutdoorworld.com and we will rectify it immediately for you.

Shipping & Packing Your Return

When we ship your order to you, you will see that we have taken great care to ensure your order, including its outer packaging or box is undamaged. Please take the same level of care when sending it back to us and Include your original invoice and a note on the back telling us what is wrong, whether it is a faulty product or if the size is wrong etc, and finally what you would like us to do after receiving your return. For example, swap for another size or variation, replace, or refund. 

the customer is responsible for any expense incurred to return an item to us. Please remember we are a small company, not a fortune 500 enterprise.

Our Owner 'Drew Wylie' handles all returns personally. Please, allow Drew 5 days to process your return, or exchange. Although returns, and exchanges are often processed in a shorter time. 

To return your product, you should mail your product to

• Returns,
• Wylie's Outdoor World,
• 47 Strathore Road,
• Thornton, 
• United Kingdom
• KY14DY

Return Refusals - Please read this section!

It is your responsibility to ensure your return arrives with us safely, in an undamaged condition, this does include the product itself, the product's inner and outer packaging printed boxes or bags, etc., and the product tags (where applicable).

If you have ordered something that comes in a branded box, such as a pair of Grubs Boots for example a plastic bag with no other protective outer packaging to protect the box is not accepted as "taking due care and attention" to protect your order. A return that has a branded outer box that is sent back in just a plastic bag is guaranteed to arrive back to us in a damaged condition. As such it is guaranteed to be refused. Please be aware of this. 

Wylie's Outdoor World will not accept any responsibility for postage damage or be held liable for any costs incurred. If you have a high-value item we highly recommend that you fully insure your return for the purchase value as we do when we send your order out to you. 

Please consider that If you wouldn't accept receiving that product as brand new from us we will not accept it from you to sell to another customer. 

If a non-defective return arrives in unsellable condition due to inadequate measures taken to secure the package and its contents during shipping and does not arrive back to us as "brand new, unused, complete with tags and all outer packaging It WILL be refused and no refund will be offered. We will send your return back to you at your own expense. So please do take the same level of care and attention that we take when sending your order out to you. 

A Polite Request from Wylie's Outdoor World regarding disputes 

Please do read the terms of our return/refund policy before returning an item to avoid disappointment. 

We are more than happy to resolve any genuine issues regarding returns, refunds, or exchanges and we are good at handling them, Our returns policy is fair. On occasion, we do receive items back that breach or do not conform to the requirements of our returns policy either intentionally or unintentionally, while they are a very small percentage, there is an increased possibility in these cases for disputes to arise. Each case is handled on an individual basis and is given our full attention.

In the event of a dispute occurring please refrain from attempting to "bully" or intimidate with threats of further action, threats of negative reviews, or social media slander if we do not comply with your demands.

We are fully aware of the laws, regulations, what our obligations are, our rights, and yours regarding distance selling. These actions will not be accepted by Wylie's Outdoor World under any circumstances and will likely result in a case being raised against you to the fullest extent of our abilities and refusal of any further service from Wylie's Outdoor World in the future. Disputes can be resolved without this behaviour being necessary. 

We want to resolve whatever issue you have, as quickly and efficiently as possible, our returns/refunds policy is in place to protect you (the customer) as well as it is to protect Wylie's Outdoor World from fraudulent claims, to prevent disputes or problems of any kind, please adhere to the terms and conditions of our returns policy and we can in return promise you a problem-free solution to any returns or refund issue you may encounter.