Highlander - Sun Hat

Real-World Expertise with Highlander Products
Wylies Outdoor World is the only small, independent outdoor retailer in the UK owned by a professional outdoor product tester. Drew has personally tested hundreds of Highlander products over 10 years to ensure they meet the highest standards for performance and reliability.

Unmatched Knowledge You Can Trust
No other retailer offers the same level of first-hand experience with DD Hammocks. Drew’s hands-on testing means you’ll get expert guidance to help you choose the best gear for your needs.

Why Our Prices Reflect Quality
Our prices are based on the cost of providing expert advice and thorough testing. While we may not be the cheapest, we offer unparalleled service and knowledge you won’t find elsewhere.

A Personal Shopping Experience
When you shop with us, Drew, the owner, will personally assist you. We offer a shopping experience focused on quality, advice, and service, all within a reasonable timeframe.

30 day Returns & Exchanges

Wylie's Outdoor World's owner 'Drew' handles all returns, and exchanges personally.

We offer a 30-day (from the date of purchase) returns and exchange policy. You may return most new, unopened, unworn, and unused items within 30 days of your order date for a refund or exchange. However you must contact us within 14 days to inform us. (Some items in our store are non-returnable) such as used batteries, and underwear for example. We must be able to resell a product again as brand new.

Refunds

How to request a return

If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. Please let us know if you would prefer a refund, or an exchange. Drew will confirm your selection and send you an invoice (If applicable for exchanges) and await your return to arrive with us.

Processing Times

Please, allow Drew 3 to 5 days to process your returns or exchanges. However, the "turnaround" time is often faster than this.

Shipping

We ship to UK mainland predominantly. However, we can ship internationally on request.

We use DPD exclusively for all UK orders as standard. We offer free shipping on all orders over £100, orders under £100 are charged a £5.99. (Some long, or overly heavy/large items will vary in shipping cost)

Dispatch & Delivery Times

Drew also packs customers orders personally. We ask you to allow 2 days to process orders. This allows Drew adequate time to process orders, be the sole point of contact for all our customers, and manage our website. On average delivery time is 3 to 5 working days. However, Drew is quite efficient. Orders are often processed and delivered in a shorter time.

Piece of Mind