Robens Firefly Stove

30 day Returns & Exchanges

Wylie's Outdoor World's owner 'Drew' handles all returns, and exchanges personally.

We offer a 30-day (from the date of purchase) returns and exchange policy. You may return most new, unopened, unworn, and unused items within 30 days of your order date for a refund or exchange. However you must contact us within 14 days to inform us. (Some items in our store are non-returnable) such as used batteries, and underwear for example. We must be able to resell a product again as brand new.

Refunds

How to request a return

If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. Please let us know if you would prefer a refund, or an exchange. Drew will confirm your selection and send you an invoice (If applicable for exchanges) and await your return to arrive with us.

Processing Times

Please, allow Drew 3 to 5 days to process your returns or exchanges. However, the "turnaround" time is often faster than this.

Shipping

We ship to UK mainland predominantly. However, we can ship internationally on request.

We use DPD exclusively for all UK orders as standard. We offer free shipping on all orders over £100, orders under £100 are charged a £5.99. (Some long, or overly heavy/large items will vary in shipping cost)

Dispatch & Delivery Times

Drew also packs customers orders personally. We ask you to allow 2 days to process orders. This allows Drew adequate time to process orders, be the sole point of contact for all our customers, and manage our website. On average delivery time is 3 to 5 working days. However, Drew is quite efficient. Orders are often processed and delivered in a shorter time.

Piece of Mind