Frequently Asked Questions
Answer all of your questions
01.Purchases & Refunds
Why won't my payment go through?
this could be for a number of reasons, ranging from not enough money in your account, possibly using the wrong log in details. If you are having issues Please contact us through the contacts page and we will be happy to help you to resolve any issues.
How do I get a refund?
if you would like to return an item, within a 14 days for a refund that is no issue at all, all we ask is the item is unused, still in its original packaging with the tags intact so we can sell it again. Just drop us an email through the contacts page and we will get right back to you. Please note that returns are the buyers responsibility, for both the condition and the cost of posting.
How do I redeem a coupon?
Simply add your coupon code in the text field marked "discount code" at checkout.
What Shipping Methods Are Available?
We have a number of different services available. Depending on what size and weight the item is we will use the best cost effective service for each weight class. Our Standard Shipping time is 3 to 5 working days, however we often find that parcels arrive within 48 hours to UK Mainland and we can offer customized shipping on request for next day, and worldwide shipping if required. We also offer a next working day service via DHL at a very competitive price if you are in a hurry for your order!
02.Age Verified Items
What Is A Age Verified Item?
An age verified item is anything that we are required by law to attain proof of age and address before dispatching. This includes but not limited to: Knives, Machetes, Axe's, Tomohawkes, Saw's, Multi-Tools and any other bladed tools.
How Old Do I Need To Be To Order Age verified items?
By law you have to be over 18 to order any age verified Items from us.
How Do I Place an Order?
placing an order for an age verified item is no different than any other purchase on our website. After completing your purchase you will be requested to complete age verification before we dispatch your order.
The age verification Process
After you complete your purchase, we will send you an automated email. This email has detailed instructions that will talk you through completing the age verification process. Don't worry it's not complicated. We will require you to send us an email titled "name" Age verification "Order Number" and include a copy of your up to date drivers licence or passport. If you don't have these we may accept other forms of photographic ID.
What Will Happen With My ID After I Have provided It?
We are required by U.K. Law to keep that information securely filed away for up to 3 years. We have to keep a hard copy and also a digital copy, this is why its important to title your age verification email correctly, It's so we can find t quickly if the police request us too. We are also required to keep a "refusal list" for anyone that didn't pass age verification.
Wha happens If I fail Age Verification?
Your order will be canceled, and you will immediately be refunded. After that we will add your name and details to our refusal register and have secured away for upto 3 years in accordance with U.K. laws
What Payment Methods Are Accepted?
We accept Paypal. Visa Mastercard payments and also cash on collection.
How do I change my password?
Just click the "Forgot Password" link under the box and an email will be sent to you that allows you to reset your password. If you are still having difficulties just drop us an email and we will sort i for you.
Is Buying On-Line Safe?
from it us yes! our website and payment gateways use the most uptodate security technologies to ensure you have a safe transaction with us everytime.
What Shipping Methods Are Available?
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