Mora Companion Package

Age Verification Shipping

It is illegal to dispatch any bladed tool without passing the age verification process.

After placing your order, you must complete the age verification step immediately. Failure to do so will result in delays or cancellation of your order. This is a legal requirement for all UK knife retailers.

For all age-restricted items, we use Royal Mail Tracked services within the UK. This ensures compliance with legal obligations and provides secure, trackable delivery.

Shipping Charges

We offer free shipping on orders over £100. Orders under £100 are charged a flat rate of £5.99. Some long, heavy, or oversized items may incur additional shipping costs, which will be clearly shown at checkout.

Dispatch & Delivery Times

Drew personally packs all orders. Please allow up to 2 working days for dispatch. This allows time for order processing, age verification, and maintaining personal customer service standards.

Average delivery is 3–5 working days. Many parcels arrive sooner, but delays may occur if age verification is not completed promptly.

Peace of Mind

Drew has over 20 years of experience in e-commerce, logistics, and fulfillment — and personally handles every aspect of your order. You're in safe hands, and we’re here if you need support.

30-Day Returns & Exchanges

Wylie's Outdoor World's owner, Drew, also handles all returns and exchanges personally.

We offer a 30-day (from the date of purchase) return and exchange policy. You may return most new, unopened, unused, and unworn items within 30 days of your order for a refund or exchange. You must contact us within 14 days of delivery to initiate the return process.

Some products (such as used batteries and underwear) are non-returnable. Returned items must be in a resellable, brand-new condition to qualify for a refund or exchange.

How to Request a Return

Log into your account, view your order using the “Complete Orders” link under the My Account menu, and click the “Return Item(s)” button. Indicate whether you’d like a refund or exchange. Drew will confirm and issue instructions (including invoice if exchanging), then await the returned item.

Refund Processing Times

Refunds are typically issued within one week of receiving the returned item.

Please allow 3–5 working days for returns or exchanges to be processed once your item arrives. Most are handled faster, depending on workload.